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NHS inform is Scotland's national health information service which provides accurate and relevant information to help patients make informed decisions about their own health and the health of the people they care for. 


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Patient Rights (Scotland) Act

The Patient Rights (Scotland) Act 2011 was passed by the Parliament in February 2011 and gained Royal Assent in March 2011.


The Act aims to improve patients' experiences of using health services and to support people to become more involved in their health and health care.


The Act, gives all patients:

  • The right that the health care they receive should consider their needs, consider what would be of optimum benefit to them, encourage them to take part in decisions about their health and wellbeing, and provide information and support for them to do so.
  • It also provides a right to give feedback (both positive and negative) or comments, or raise concerns or complaints about the health care they have received.  The Act also requires that Health Boards encourage, monitor and learn from the feedback and complaints they receive.  Good Practice Guidance has been issued to NHS Boards setting out what is required and giving advice on how to handle and learn from feedback and complaints.
  • It also establishes and provides access for patients and members of the public to the independent Patient Advice and Support Service (PASS) which will provide information and help raise awareness and understanding their rights and responsibilities when using health services. PASS will also be able to help and support patients to give feedback about their healthcare and direct them to other types of support, such as advocacy or communication support services.

(Taken from the Scottish Government Website)

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