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Flu Clinics 2017 / 2018 ( posted on Sep 19, 2017 )


We are now approaching Flu Season and the following clinics are being held at Craigshill Health Centre:


Patients who are due a Flu Vaccine will be contacted by letter.


You are entitled to a flu vaccine if:

  • You are over the age of 65
  • You have a Chronic Disease such as Asthma or Diabetes
  • You are a Carer or Health Care professional
  • You are pregnant
  • You have a Body Mass over 30

Childrens Flu Vaccines (Ages 2 - 5) are in practice

Schoolchildren are vaccined at School


4th October 2017 - please see table below for details


If your surname begins with: Le -McG Clinics between 1pm - 2pm
If your surname begins with: McH - P Clinics between 2pm - 3pm
If your surname begins with: Q-St     
Clinics between 3pm - 4pm 
If your surname begins with: Su - Z Clinics between 4pm - 5pm




11th October 2017 - please see table below for details


If your surname begins with: A - B      Clinics between 1pm - 2pm
If your surname begins with: C - Di Clinics between 2pm - 3pm
If your surname begins with: Dj - G Clinics between 3pm - 4pm
If your surname begins with: H - La Clinics between 4pm - 5pm

Flu Season ( posted on Aug 31, 2017 )

By Dr Alison Livingstone, GP Registrar


As we come into the autumn months it is the right time of year to prepare ourselves for the illnesses that occur during winter.  One illness of particular concern and commonly encountered is flu.  Flu (Influenza) is caused by the Influenza virus.  Often other viruses can cause symptoms similar to flu and are often called ‘flu-like illnesses.’


Flu symptoms can last several weeks and can come on suddenly.  They can be fairly unpleasant, normally causing fever, chills, headaches and general muscle aches.  Flu can sometimes cause a cough and sore throat as well.


If you are normally fit and healthy then you shouldn’t need to see your GP.  The best thing to do is stay at home, stay warm and ensure you are staying hydrated by drinking plenty of water. Taking paracetamol and ibuprofen can help reduce a fever and relieve your aches and pains.

Some patients can become more unwell should they catch they catch flu.  These patients include:

  • People over 65
  • People with a serious medical condition – heart disease, lung disease, liver disease or those who have previously suffered a stroke
  • Pregnant woman
  • Young children

As these patients are more vulnerable they will be offered the flu vaccination. It is important to remember that each year the strain of flu changes and as a result last year’s vaccine will not cover you for this year. 


If you think you need the flu vaccine check with your GP, practice nurse or local pharmacy.

To find out more information on flu or the flu vaccination visit the NHS choices website




Why does the receptionist ask why I want to see a Doctor? ( posted on Aug 31, 2017 )

By Ryan Addison, Practice Manager


As a Practice Manager, this is one of the most common questions I get asked and is often the subject of complaint.


We have been listening to patient feedback.  We know that you have found difficulty in getting an appointment and whilst this is a nationwide problem, we always try our best to ensure that patients are seen appropriately.


The Doctors have given the Reception Staff a guideline on how to help you when calling for an appointment.  This isn’t the staff being nosey – the Doctors simply want to ensure that you are seen by the right person at the right time.


Its early days so far and we are trying our best to help our patients.   I am really grateful for the support patients have shown in this new process, but I can also appreciate that telling reception staff your reasons for seeing a Doctor is not always a popular view.  Rest assured this is a process done under the training and guidance of the Doctors themselves in an effort to help patients access the right healthcare provider.  Confidentiality is always maintained in this process.


Thank you for your continued support.

Do you have a suggestion for the practice? ( posted on Aug 31, 2017 )

If so, we’d love to hear from you...

We always aim to improve our service to patients who are the reason why we are here.  Your feedback – both good and bad – is really important to us and we would encourage you to use our suggestions box in the waiting room.


Please ask at the front desk for more info if you would like to add a suggestion.


A Warm Welcome to Dr Livingstone ( posted on Aug 31, 2017 )

We are delighted to welcome Dr Alison Livingstone to Craigshill Health Centre, who joins us as our Registrar for the next 12 months.


As some of you may know, our practice is a training practice involved in the training of General Practitioners.


The doctors are in 1st, 2nd or 3rd year of Specialist Training (ST1 to ST3). They are fully qualified doctors often with extensive hospital experience who are now training in the speciality of General Practice. These are the same grades of doctors you will encounter in hospitals, either in outpatient clinics, on the ward or in A & E.


ST3s work in the Practice for periods of 6 – 12 months and ST1s work in the Practice for 6 months. It is hoped that both GPs and patients benefit from the ST3 and ST1s’ fresh and enthusiastic approach and preceding hospital experience. They will have a limited clinical commitment and their work will be closely monitored by the more senior doctors in the practice.

Our appointment system is changing on 1st June 2017 ( posted on Feb 16, 2017 )


Our appointment system is changing on 1st June 2017

In response to feedback from our patients, we will be introducing a new system in the Practice.  You told us that it was difficult to get an appointment with a GP and that you often had to wait too long.

In preparation for this, we are introducing a new telephone system.    All same day appointments will have to be booked over the phone, so that there is fairness of access for all patients and helps improve confidentiality.   No same day appointment requests will be accepted at the front desk.


Pre-bookable appointments can be made at the front desk or on the phone, after 10.00am

The GPs have asked all of the admin team to ask patients for a brief idea of why they need to be seen.  This is so that patients receive the most appropriate care from the most appropriate health care professional.


The information that the GPs have asked the admin team to obtain, is to allow them to prioritise house visit and emergency calls.


Admin staff are all bound by the same confidentially rules as the GPs and nurses within our team.


Thank you for your support.


May we direct you to our poster ‘Right Person Right Time’, to ensure you are seeing the correct person.


Please click the link if you would like to see the presentation which is currently showing on our TV screen. TV Presentation


Thank you.

Right Place First Time ( posted on Nov 2, 2016 )

Who do you need an appointment with?

Get to the right place first time.


There are many pressures on GP Practices today, but you can help by going direct to  the following specialists, seeing the most appropriate professional for your needs.   Please see our leaflet 'Right Place First Time' for further information.

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