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WELCOME TO OUR WEBSITE

TELEPHONE SYSTEM ISSUE******* ( posted on Apr 27, 2017 )

PLEASE BE AWARE WE ARE CURRENTLY HAVING TELEPHONE ISSUES -   WE ARE CURRENTLY WORKING WITH EXTERNAL AGENCIES TO TRY TO RESOLVE THIS, THANK YOU FOR YOUR PATIENCE. 

MISSED APPOINTMENTS ( posted on Feb 16, 2017 )

You may be aware we currently have a shortage of appointments.  

 

Did you or anyone you know have a problem getting an appointment so far this year?

 

As at 16th February, since January 2017 there were 288 patients who failed to attend their appointments.  These patients did not cancel, therefore, you or someone you know could not benefit from these WASTED appointments.

Our appointment system is changing on 1st June 2017 ( posted on Feb 16, 2017 )

   

Our appointment system is changing on 1st June 2017

In response to feedback from our patients, we will be introducing a new system in the Practice.  You told us that it was difficult to get an appointment with a GP and that you often had to wait too long.

In preparation for this, we are introducing a new telephone system.    All same day appointments will have to be booked over the phone, so that there is fairness of access for all patients and helps improve confidentiality.   No same day appointment requests will be accepted at the front desk.

 

Pre-bookable appointments can be made at the front desk or on the phone, after 10.00am

The GPs have asked all of the admin team to ask patients for a brief idea of why they need to be seen.  This is so that patients receive the most appropriate care from the most appropriate health care professional.

 

The information that the GPs have asked the admin team to obtain, is to allow them to prioritise house visit and emergency calls.

 

Admin staff are all bound by the same confidentially rules as the GPs and nurses within our team.

 

Thank you for your support.

 

May we direct you to our poster ‘Right Person Right Time’, to ensure you are seeing the correct person.

 

Please click the link if you would like to see the presentation which is currently showing on our TV screen. TV Presentation

 

Thank you.

TEXT REMINDER SERVICE ( posted on Jan 13, 2017 )

We are currently looking into implementing a Text Appointment Reminder System, which may become available later this year.

 

If you are interested in this, please complete the Registration Form and return to us.

 

We will keep you informed of any progress.

Nurse Appointments ( posted on Nov 3, 2016 )

Our Nurses can provide you with a range of services, without the need to see a GP.   Please see the extensive list which shows the range of procedures which can be carried out by our nurses.

 

Our Reception Team will ensure you are given an appointment with the most appropriate Nurse.   Nurse Appointments.


Right Place First Time ( posted on Nov 2, 2016 )

Who do you need an appointment with?

Get to the right place first time.

 

There are many pressures on GP Practices today, but you can help by going direct to  the following specialists, seeing the most appropriate professional for your needs.   Please see our leaflet 'Right Place First Time' for further information.

OUT OF HOURS ( posted on May 7, 2014 )

The NHS24 telephone number has changed from 08454 24 24 24.   The new number to contact NHS24 on is 111.  This new number will be free of charge.

Bowel Screening ( posted on Aug 23, 2013 )

The Bowel Screening programme

 

Bowel cancer is the third most common cancer in Scotland.

 

Early signs are often hidden. If it is found early, bowel cancer is much easier to treat.

 

9 out of 10 people beat it.

 

The best way to find it early is to do a home screening test. The screening test can spot hidden blood in your poo which can often be a sign of bowel cancer.

 

The test gets sent to every man and woman in Scotland between 50 and 74 every two years.

 

If you are aged between 50 and 74 and you have not completed a screening test in the past two years, you can ask about getting one by calling the helpline on 0800 0121 833 or online www.bowelscreeningtest.org

 

If you want to find out more about bowel cancer, including the signs and symptoms you can go on line to www.nhsinform.co.uk or call 080022 44 88.

 

 

 

Remember we are here to support you and the earlier cancer is found the easier it is to treat.

  

 

MANNED PRESCRIPTION LINE ( posted on May 10, 2013 )

To bring us in line with the majority of other West Lothian GP Practices, as of 2nd September 2013 the prescription line will become fully automated. You will be able to leave a prescription request on the answering machine 24 hours per day.  This will replace the phone service where you speak to an operator to request a prescription between 10.30 – 12.30 pm.

 

In addition, there are various ways in which you can still request your prescription.  You can:

 

Order via this website.   Click on 'Repeat Medication' on left hand side of page.

 

Place your prescription request in the box at our reception desk.

 

Post your prescription request to us, remembering to include a stamped addressed envelope.

 

Register with the Pharmacy and they will order on your behalf. 

URGENT/SAME DAY PRESCRIPTIONS ( posted on Jul 26, 2012 )

 

 

URGENT PRESCRIPTIONS.

 

We no longer issue prescriptions on the day for patients who have failed to order them in good time.

 

Urgent prescription requests have to be dealt with by the Emergency Team, and the ever-increasing demand for this service has reached a point where it is interfering with the time available to attend to patients with urgent medical problems.

 

It is the patient’s responsibility to order their medication in good time: 2-4 days before it is required.

 

In exceptional cases, urgent prescriptions may be issued for serious illnesses e.g. cardiac problems, but if you consider that you absolutely cannot be without your medication it is particularly important that you order it in advance – the responsibility still rests with you, the patient, to ensure that you have adequate supplies of your medicines.

 

In particular, requests for the following medications will NOT be dealt with as urgent:

 

Antidepressants:                     e.g. Fluoxetine, citalopram, sertraline

Painkillers:                               e.g. cocodamol, codydramol, ibuprofen

Sleeping tablets/anxiolytics:    e.g.: Temazepam, diazepam, zopiclone

Creams:                                  e.g. moisturisers, betnovate, hydrocortisone

CANCELLING APPOINTMENTS ON LINE ( posted on May 2, 2012 )

You can now cancel your appointment on line.   Please either go to the 'Appointment' section on the menu on the left, within this at the tab on the top, there is a 'Cancel Appointment' tab or use the 'Cancel your Appointment' tab, which is next to 'Welcome'.   Please complete the form and submit. Thank you.

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