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What is a complaint?

We regard a complaint as:

 

Any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.

 

If you need to complain about something, we encourage you to do so. We also understand that your complaint may involve more than one NHS body or service, or relate to both health and social care services, or it may be about someone working on our behalf. Our complaints procedure covers all of these possibilities.  Please click on link to view our Complaints Leaflet.

 


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