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NHS inform is Scotland's national health information service which provides accurate and relevant information to help patients make informed decisions about their own health and the health of the people they care for. 

 

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Booking an Appointment

 

We operate an 'On the Day' service for appointments.  These appointments are released each day at 08:30.

 

Booking an appointment between 08:30 - 10:00 can only be done by phone.  This is to avoid the long queues at the front desk in the morning which caused distress to many patients.

 

CALLING THOUGH FIRST THING - ON THE DAY APPOINTMENTS ONLY

 

Lines can be very busy.  We only deal with General Enquiries from 10am onwards to ensure that those who are calling for an appointment are the priority.

 

SIGNPOSTING

 

We signpost.  Many previous appointments with the GP, could have been with another healthcare professional such as a Pharmacist for example.  This has an effect on other's requiring access to a GP.

 

Our staff are trained to ask for symptoms and signpost the right healthcare provider.  Training was provided by NHS Lothian and by the GPs.

 

PRE BOOKABLE APPOINTMENTS

 

We do have a limited Pre Bookable appointments - i.e. appointments that can be booked in advance which are released on a daily basis.

 

EXTENDED HOURS

 

We provide an early morning service available on Tuesdays and Fridays.  These appointments are booked in advance.

 

We provide a minimum of 4 hours' of appointments available to patients each week.  We review the number of the extended hours appointments on a 8 week cycle.

 

Extended Hours appointments are available from 07:30am and are telephone appointment only.


 

Please note:   Patients will be unable to gain access to the Health Centre until 8.00 am, even on the days we offer pre booked extended hours appointments.  Our appointment line for appointments opens at 8.30 am.  

 

Emergency Telephone Line

 

If you have a life threatening emergency or require a house call, the telephone line opens at 8.00 am.

 

 

 

Always make sure that you book in at reception in plenty of time for your appointment.

 

Please cancel any appointment that is no longer needed as far in advance as possible.

 

 


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